01
Information We Collect
We may collect information needed to operate Sojourn and deliver travel services, including:
- Name, phone number, email address, and account details.
- Login, OTP verification, authentication, and support request details.
- Booking details, trip details, selected services, travel preferences, package selections, and concierge requests.
- Payment-related information processed through Razorpay or other authorized payment partners. We do not store full card numbers, UPI PINs, or sensitive banking credentials.
- Images, documents, listing details, or other content uploaded by vendors or users where required for service listings, verification, or bookings.
- Device, browser, app usage, log, and diagnostic information needed to secure, operate, and improve the service.
- Location or map-related information when users interact with vendor, travel, pickup, destination, or itinerary locations.
02
How We Use Information
We use collected information to create and manage accounts, verify users, process bookings and packages, facilitate payments and refunds, send operational updates, improve reliability, prevent misuse, and comply with legal, tax, accounting, regulatory, and dispute-resolution requirements.
03
Payments
Payments in Sojourn are processed by Razorpay or other authorized payment partners. Payment information is handled according to the applicable payment provider's privacy and security practices. Sojourn does not store full payment card details or sensitive banking credentials.
04
WhatsApp, SMS, Email, and Calls
Sojourn may use WhatsApp, SMS, email, phone calls, or other communication channels to send OTPs, booking updates, confirmations, customer support messages, and service-related notifications. Users must not use Sojourn for spam, unauthorized messaging, harassment, or unlawful communication.
06
Security and Data Retention
We use reasonable technical and organizational measures to protect user information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain information for as long as needed to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and prevent misuse. Users may request deletion of their personal data by contacting us.
07
User Rights, Children, and Third-Party Links
Users may contact us to request access, correction, or deletion of their personal data, subject to legal and operational requirements.
Sojourn is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
The app may contain links to third-party websites, maps, payment pages, vendor services, or external platforms. We are not responsible for the privacy practices of third-party services.
08
Changes and Contact
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.